Overview
Sales Admin Leader Jobs in Hiệp Phước, Ho Chi Minh City, Vietnam at KLAUS Refrigeration Corporation
Title: Sales Admin Leader
Company: KLAUS Refrigeration Corporation
Location: Hiệp Phước, Ho Chi Minh City, Vietnam
KLAUS REFRIGERATION is an international company that has invested in and built its manufacturing facility in Hiep Phuoc Industrial Park, Nha Be. We operate in the field of producing and supplying premium refrigeration equipment designed for high-end restaurant and hotel chains in both the Vietnam and global markets.
With the vision of establishing a leading brand in the refrigeration industry, KLAUS REFRIGERATION has invested in advanced and modern production technologies from Germany, Italy, and Japan right from the beginning.
Our senior leadership team, together with experts from various countries, has built a highly professional manufacturing environment specializing in high-quality refrigeration equipment with diverse models and superior standards.
Responsibilities
1.Team Management:
- Supervise, assign tasks, and monitor performance of the Sales Admin team.
- Provide coaching, training, and guidance on sales administration and customer service.
2.Sales Support:
- Manage quotations, contracts, purchase orders, and sales-related documents.
- Track delivery schedules and coordinate with the Production Department to ensure products meet specifications and quality requirements.
- Supervise and validate price updates, including price increases, reductions, and internal/export price adjustments.
- Ensure adherence to company pricing policies and approval processes.
- Support preparation of bidding documents, technical files, catalogs, and sales materials.
3.Customer Service & Technical Coordination:
- Handle customer inquiries, complaints, and service requests related to products and solutions.
- Collaborate with the Technical & Design Team to provide technical explanations, usage guidance, and troubleshooting.
- Conduct customer satisfaction surveys and propose improvements to enhance service quality.
4. Reporting & Process Improvement:
- Prepare periodic reports on sales administration activities, customer service, and performance metrics to SM & BOD.
- Analyze data to propose solutions for improving efficiency.
- Collaborate with internal stakeholders such as Finance, Supply Chain, and Marketing to optimize workflows.
Qualifications
Bachelor’s degree or higher in Business Administration, Economics, or other related technical fields.
• 2-3 years of experience in Sales Administration or Customer Service, including at least 1 year in a supervisory/lead role.
• Good administrative tasks; well-organized, independently and problem solving skill.
• Good Computer skill (MS office – Work, Excel, PPT)
• Proficiency in English (Spoken & Written).
• The ability to multitask, work in a fast-paced environment and deadline meeting.
Benefits:
1. Competitive salary package based on qualifications and performance + KPI bonus.
2. Lunch allowance, coffee and canteen are free.
3. Full benefits as per Labor Law and company policies.
4. Social, health, and unemployment insurance.
5. Holiday bonuses provided according to the Labor Union’s policies.
6. 13th-month bonus, performance bonus.
7. Health care support, team-building activities, and employee engagement events.
8.Opportunities for professional training and leadership development.
Work location: Lot F14-4, Road No. 24, Hiep Phuoc Industrial Park, Hiep Phuoc Commune, Nha Be District, Ho Chi Minh City
Working time: From Monday to Saturday, Time: 08:00 am – 17:00pm
