Overview
Sales Administrative Coordinator Jobs in Naples, FL at LaPlaya Beach & Golf Resort, a Noble House Resort
SUMMARY OF RESPONSIBILITIES
The Franchise Administration Coordinator is responsible for developing, implementing, and maintaining the processes, procedures, and accountability standards associated with franchise administration and franchise licensing. The Franchise Administration Coordinator will work closely with our Franchise Development and Legal Departments to manage processes for new cafe franchise agreements. In addition, this candidate will have strong project management skills to process insurance certificates with the assistance of an outside vendor. A successful candidate for this position must possess exceptional time management and interpersonal skills, a strong work ethic, a willingness to be in a supportive role, and be comfortable stepping in and assisting wherever needed. This is a non-exempt position reporting to the Franchise Administration Manager.
ESSENTIAL JOB FUNCTIONS
Ensures compliance with FTC regulations related to our Franchise Disclosure Document and franchise agreements.
Conducts all aspects of franchise licensing, including but not limited to drafting, issuing and executing franchise agreements, amendments, assignment agreements, promissory notes, and other related documents.
Reviews entity documents to determine franchisees that have equity interest and binding authority for franchise agreements, assignments, and other related documents. Utilizes the Secretary of State website(s) to obtain and confirm franchisee entity information.
Tracks and facilitates the progression of the issuance and execution processes of various agreements, including follow-up for missing documents, payments, approvals, releases from escrow, etc.
Receives franchisee requests to update contact information, approves or denies requests, updates CRM and other company database(s) accordingly and sends announcement emails regarding contact information changes.
Maintains reporting and records regarding Franchisee’s compliance with our minimum insurance requirements.
Presents insurance coverage compliance training at the Franchise Leadership Class.
Records and continually updates accurate and timely data information in CRM and other company database(s).
Provides periodic collection of data and reporting from information in CRM and other company database(s).
Creates, maintains, and periodically updates electronic signature templates and workflows in company e-Sign system.
Maintains, audits, and periodically updates franchisee information in CRM and other company databases, and electronic files to ensure accuracy and completeness.
Collects and maintains critical and confidential franchisee information including but not limited to, financials, corporate entity filing documents, insurance certificates, and lease agreements.
REQUIRED LICENSES, CERTIFICATES, SKILLS OR KNOWLEDGE
Ability to work in a fast-paced environment with a high degree of independence, resourcefulness, flexibility, adaptability, and professionalism.
Ability to focus for long periods of time.
Experience with copywriting or editing.
Ability to multi-task, independently prioritize and organize tasks and projects.
Ability to follow multi-processes, checklists, and work within a defined system with a high degree of accuracy and speed.
Self-starter with the ability to clarify ambiguity, identify opportunities and create and implement solutions.
Ability to work cross-functionally and build working relationships through collaboration, influence, and negotiation to successfully accomplish a task or complete a project.
Project management and organizational skills with proven problem-solving abilities.
Must possess excellent communication (oral and written), reporting, data, and document management skills.
Must adopt, practice, and uphold corporate values.
Must passionately represent the brand and possess a team player/can-do attitude.
High level of excellence in oral and written communications.
REQUIRED EXPERIENCE
Bachelor’s degree from an accredited college or university.
Advanced knowledge of MS Office and MS Office Suite software.
Franchise administration experience is preferred, but not required.
Experience with CRM and electronic signing systems is preferred, but not required.
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Title: Sales Administrative Coordinator
Company: LaPlaya Beach & Golf Resort, a Noble House Resort
Location: Naples, FL
