Overview
Scheduling Coordinator Jobs in Orange, CA at Do It Right Plumbers Inc.
Full Job Description
Scheduling Coordinator | Do It Right Plumbers, Inc. | Orange, CA
***This role requires you to be physically present at our location in Orange, CA***
WE INVEST IN YOU- At Do It Right Plumbers, we hire winning attitudes and train for success! Our team provides homeowners with 5-star residential plumbing services, and top of the line plumbing products, all delivered through a proven, customer-focused service system. With over 1,500 5-star reviews, The Do It Right team has achieved significant growth and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team, celebrating our wins, and giving back to the community.
Our Call Center isn’t your run-of-the-mill workplace – here, we havemusic playing all day,wethrive on fun and camaraderie, and we love our fantastic team!
Pay and Benefits:
Hourly Base Pay:$20 – $23 + Bonus
Bi-Weekly Bonus:$160 – $300Average
AVAILABLE SHIFTS:
Monday – Friday:7 am – 3:30 pm
Monday – Friday: 10 am – 5:30pm
WHAT WE OFFER:
Health, Dental, Vision Benefits
Life Insurance and 401k (with 4% match)
6 Paid Holidays
PTO and Sick Time
Employee Appreciation activities and events
Extra Incentive programs and bonuses
Stocked break room with fancy coffee, regular coffee, tea, hot chocolate, refrigerator and microwave
The Opportunity:
Are you looking to join a motivated team that is passionate about helping others? Start your career path with Do It Right Plumbers where you’ll be empowered to directly impact the company’s success from day one and every day thereafter. Internal growth is not just an opportunity but a necessary part of our culture as a growing company! We provide ongoing, paid training to set everyone up for success and encourage growth and development! Taking pride in delivering 5 star customer service will always be recognized and rewarded. This definitely is not your average call center and that’s just the way we like it!
Our goal as a department is to work hard, play hard, and “book the call” to win every day!
RESPONSIBILITIES:
Provide 5-star customer service every day. After all, without helping people we do not exist
Accurately enter client information and convert incoming calls into booked opportunities
Take pride in the quality of work you create
Communicate with our clients via electronic formats, live chat, portals, and email
Manage client satisfaction, with happy calls, cards and responding to reviews
Be a part of a team where you are empowered to share ideas to improve processes and the customer experience
Take ownership of each client’s satisfaction from start to finish
Have a great attitude and be willing to learn and grow every day
REQUIREMENTS:
Minimum 45 words per minute typing abilities
Tech Savvy – you are proficient with using a computer with multiple monitors
Strong verbal and written communication skills
Great attention to detail and accuracy
Self-motivated individual who enjoys winning as a team
Optimistic, enthusiastic, and people-centric focus
Great problem-solving skills and ability to collaborate
**ServiceTitan CRM experience a HUGE Plus**
Physical Requirements:
Prolonged periods sitting at a desk, talking on the phone and working on a computer.
Must be able to lift up to 15…
Title: Scheduling Coordinator
Company: Do It Right Plumbers Inc.
Location: Orange, CA
Category:
