Overview
Senior Administrator, New Business Jobs in Douglas, Isle of Man at Itchyfeet Recruitment Agency
Title: Senior Administrator, New Business
Company: Itchyfeet Recruitment Agency
Location: Douglas, Isle of Man
Our client is seeking a Senior Administrator to support the Manager and Supervisor within the Welcome and New Business teams. This full-time permanent role is vital in delivering a high standard of service to both internal and external clients by ensuring timely and accurate processing of all incoming requests. The successful candidate will play a key part in maintaining and improving service standards in line with the company’s operational plans.
Job Duties:
Deliver accurate and timely processing of all New Business and Welcome team procedures
Handle complex work items, supporting junior staff as needed
Allocate daily workloads including post distribution
Monitor team workflows and workloads, escalating concerns when necessary
Ensure all team tasks are completed within service level agreements
Provide ad hoc and structured training to junior team members
Mentor and support the development of new and junior team members
Review and maintain departmental procedures regularly
Assist with updating the Skills Matrix quarterly to track staff development
Contribute feedback on performance for team reviews and development planning
Ensure adherence to regulatory legislation and compliance requirements
Collaborate with other teams across Customer Services as needed
Job Requirements:
Previous New Business experience in the Life Assurance or Investment industry
Experience in Life Assurance administration
Current or recent experience (within the last 12 months) of AML and Risk Assessments
Strong attention to detail and administrative accuracy
Excellent written and verbal communication skills
Ability to manage workloads and prioritise effectively
Proactive in identifying and resolving process issues
Willingness to learn and contribute to personal and team development
Flexible approach to supporting wider business needs
What You’ll Love:
You will join a forward-looking business with a supportive team culture where development is encouraged. This senior role offers a chance to mentor others, enhance processes, and contribute meaningfully to the growth and efficiency of the New Business function. We look forward to receiving your application.
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