Overview
Service Coordinator II Jobs in Township of North Strabane – Pennsylvania – USA at Neishloss & Fleming
Location: Township of North Strabane
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and
innovative
approach to serving agents and clients alike. Integrity is driven by a singular
purpose
: to help people protect their health and wealth so they can be ready for the good days ahead.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit
Neishloss & Fleming prides ourselves on the ability to help agents grow their business. That growth occurs through our commitment to understanding market conditions and positioning agents for success. Our ability to support our agents – from lead generation to policyholder service – sets us apart. We don’t just offer contracts; we offer partnership.
Job Summary
Provide excellent customer service to customers including inquiries, research, and resolving issues that occur from the onboarding process through commission payment, to ensure
customer loyalty
and satisfaction. Maintain an
accurate tracking
system for all agent questions, inquiries, and resolutions.
Position
Responsibilities
• Follow proper processes and procedures to ensure timely document turnaround and follow up. Identify and resolve document issues through professional phone based and written
communication
with customers.
• Contact customers to resolve questions and inconsistencies, or to obtain missing information from documents submitted.
• Respond to customer inquiries regarding the status of submitted documents.
• Process various forms.
• Compile, sort, interpret, and verify accuracy of data to be entered from documents into systems. Accurately update profiles.
• Generate reports.
• Keep a record of work completed; transmit entered information into database; file or route documents after entry.
• Cooperate in the maintenance and/or modification of company data collection systems.
• Scan, fax, email, shred, file, type, and archive documents as needed.
• Assist Team with various program operations and administrative duties as requested.
Position Requirements
• High school diploma: prior experience preferred but not required.
• Basic computer navigation skills and knowledge or familiarity of basic computer programs/applications including but not limited to email, word processing, spreadsheet programs, internet, Adobe, etc.
• Ability to responds promptly to customer needs;
Respond to requests for service and assistance;
Meets commitments.
• Conveys a friendly,
positive attitude
while always maintaining
professionalism
. Maintains confidentiality.
• Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Monitors own work to ensure quality.
• Listens and gets clarification;
Responds well to questions.
• Follows policies and procedures;
Completes administrative tasks correctly and on time;
…
Title: Service Coordinator II
Company: Neishloss & Fleming
Location: Township of North Strabane – Pennsylvania – USA
Category: Administrative/Clerical, Customer Service/HelpDesk
