Overview
UHN Volunteer Services Administrative Officer Jobs in Northampton, England, United Kingdom at Northampton General Hospital NHS Trust
Title: UHN Volunteer Services Administrative Officer
Company: Northampton General Hospital NHS Trust
Location: Northampton, England, United Kingdom
Are you at your best in a busy, people‑centred role where no two days look the same — and where your work has a direct impact on patient and visitor experience?
We are looking for a highly organised and motivated Volunteer Services Administrative Officer to support the delivery of an efficient, high‑quality volunteer service across the University Hospitals of Northamptonshire NHS Group, working with teams at both Northampton General Hospital (NGH) and Kettering General Hospital (KGH).
This 6‑month fixed‑term post sits at the heart of Volunteer Services and is ideal for someone who enjoys a fast‑paced environment, juggling priorities, building relationships quickly, and keeping services running smoothly behind the scenes.
About The Role
Volunteer Services is a dynamic, responsive and highly visible service. Our volunteers play a vital role in welcoming, guiding and reassuring patients and visitors every day — and this role is key to making that happen.
You will help ensure the right volunteers are in the right place at the right time, supporting rota management, recruitment and onboarding processes, compliance monitoring and accurate record‑keeping. You will also be a first point of contact for enquiries, working closely with volunteers, coordinators and hospital teams to resolve issues and keep things moving.
You will be responsible for managing volunteer rotas (including desks, guides, buggy drivers, runners, and response roles).
Liaise with Volunteer Coordinators to identify service gaps and ensure appropriate volunteer allocation.
Provide comprehensive administrative support to the Volunteer Services team, including data entry, record management, and responding to enquiries from internal and external stakeholders.
Act as a first point of contact for Volunteer Services enquiries, exercising sound judgement to provide appropriate information or escalation.
Maintain high professional standards, confidentiality, and customer service at all times.
Support the end-to-end administrative process of volunteer recruitment, ensuring compliance with NHS standards and safeguarding requirements.
Assist in coordinating recruitment campaigns and onboarding sessions, ensuring new volunteers receive accurate induction information and required training.
Act as the primary administrator for the Better Impact volunteer management system, ensuring data accuracy, compliance monitoring, and effective recording of information.
Support the creation of promotional materials and communications for internal and external audiences using Canva or similar tools.
Although the role will be primarily based on one site, cross-site working between NGH and KGH is required.
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can be helpful when drafting job applications; however, we ask candidates to keep their use to a minimum. Your responses should reflect your own experiences, skills and knowledge. Over-reliance on AI-generated content may result in responses that are generic or do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) was formed through the grouping of Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As one group, we are on a journey to improve services for our communities by working collaboratively, modernising the way we deliver care and continually striving for excellence.
Working together allows us to share expertise, strengthen services and create greater opportunities . There may be a requirement to work across our hospital sites depending on service needs.
Our Excellence Values: Compassion, Accountability, Respect, Integrity and Courage.
UHN welcomes applications from people from all protected groups and is committed to creating an inclusive working environment. We are proud signatories of the Armed Forces Covenant and have achieved the Gold Award under the Armed Forces Employer Recognition Scheme. Our active staff networks support colleagues from all backgrounds and help ensure everyone feels valued here at UHN
For further details / informal visits contact: Name: Michelle Barnes Job title: Deputy Head of Volunteer Services Email address: [email protected] Telephone number: 01604 523159
