Overview
Front Desk Receptionist Jobs in Toronto, Ontario, Canada at Swoon
Title: Front Desk Receptionist
Company: Swoon
Location: Toronto, Ontario, Canada
Workplace Services Coordinator/Front Desk Receptionist
Location: Toronto, Ontario (Onsite, Business-Critical Role)
Key Responsibilities
Front Desk & Guest Services
Provide a warm and professional first impression to all visitors and employees.
Own front desk operations, including greeting guests and assigning badges with integrity.
Ensure guests are signed into the Guest Management System and issue temporary badges as needed.
Maintain a show-ready reception area and supply spaces at all times.
Assist visiting employees and executives in finding open workspaces and booking conference rooms, even under last-minute circumstances.
Accommodate special requests and handle customer inquiries, issues, or complaints graciously.
Office & Facilities Support
Ensure the office is opened and ready for business at the start of the day and secured at closing.
Submit work orders and coordinate with building management for maintenance issues.
Assist with catering orders, ensuring a first-class presentation for meetings and events.
Sign for and receive FedEx/UPS/courier packages.
Maintain and update team documents, playbooks, and guest services tools.
Lift and transport packages or supplies (up to 50 lbs).
Administrative & Communication Support
Monitor and respond to emails, direct messages, and cases through the internal work order system in a timely and efficient manner.
Maintain a strong presence on internal communication platforms.
Submit a weekly timesheet for approval every Friday.
Required Skills & Experience
Hospitality or customer service experience in luxury hotels, high-end retail, or other high-touch environments.
Exceptional interpersonal and communication skills with a warm, professional demeanor.
Proficiency in Google Collaboration Tools (Gmail, Google Calendar, Google Drive, etc.).
Strong organizational, problem-solving, and analytical skills.
Ability to follow oral and written instructions and adapt to a dynamic work environment.
Experience handling standard office equipment (scanners, printers).
Familiarity with online registration systems and reporting is a plus.
Flexibility with scheduling—the ability to adjust to changing needs on short notice.
